Account controls

Request account deletion clearly and securely.

Automatic deletion is not enabled in this prelaunch release. Use the support request below, including when you cannot sign in or no longer have the app. We verify account ownership before taking action.

Open privacy settings

In the app, go to Profile, then Privacy & Data.

Contact privacy support

Email from your account address; do not send passwords or codes.

Confirm completion

A request is not completed deletion. We explain the result separately.

Request without the app

Email from your account address with the subject “SugarCount AI account deletion request”. Never send a password or verification code. We will explain verification, completion and any required retention.

Request account deletion by email

Export first

Request your data export in the app before deleting your account. Deletion removes your profile, saved meals, food scans, preferences and private app files. Limited purchase, security, fraud or legal records may need to be retained; the response will explain any exception.

In the mobile app: Profile → Privacy & Data → Export data.

Automatic account-deletion processing is not enabled in the current prelaunch release. Contact sugarcountaibusiness@gmail.com from your account email to request deletion or help without the app. Do not send a password or verification code. We verify ownership, explain the applicable completion period and any lawful exception, and confirm completion separately. Opening an email draft, hiding a scan or uninstalling the app does not erase an account.

Deleting the app or account does not cancel an Apple or Google subscription. Cancel it separately in your store account. Opening a link or email draft does not delete anything. For general questions, visit Support.